Personal statements of poor practice, publicly made, need following up

‘In the National Health Service, everything is written in different languages – how much is that costing?
‘How much is it costing for the interpreters?
I was in hospital last week, the interpreter never turned up for the people who couldn’t speak English.
“She was paid, they all had to go on and all the radiologists stood around. What sort of country is allowing this?’

Just what to do if a public allegation about poor public service is made, using personal testimony?
Cos to doubt it its to infer the complainant is lying.
Just our bad luck I suppose that the witness making a statement on BBC Question Time happened to be a “Free Tommy Robinson” campaigner.

Perhaps less than bad luck is that the Chair of Question Time didn’t treat the statement as an allegation of bad practice that needed following up. Perhaps advising the complainant that the BBC will follow up the complaint and advise the audience of the next broadcast on what they had found.

Something similar has happened on Twitter earlier today. A man with a pen name (and the flags of England and Poland attached) has asserted poor service by one of the local GP practices and made an allegation against a named GP, claiming the support of 2 others (who’ve also written with pen names).
Local political representatives do actually feel the need to check allegations of poor service. We can talk to patient reps, we can talk to practice managers, and perhaps even the GP themselves.
But we like a name and address first, so that we can reply to complainants, and hold them to account if they have misrepresented the truth.

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